name: "科室导航与挂号咨询"
description: "评估 AI 数字员工在科室导航、挂号流程、就诊时间等方面的回答质量"
tags:
  - health
  - department
  - navigation
  - registration
cases:
  - id: "case-010"
    type: "single"
    messages:
      - "我想看皮肤科，应该怎么挂号？"
    expectations:
      keywords_include:
        - "皮肤科"
        - "挂号"
      response_time_max_ms: 15000
    eval_rules:
      - type: "keyword_match"
        params:
          keywords:
            - "皮肤科"
      - type: "response_time"
        params:
          max_ms: 15000

  - id: "case-011"
    type: "single"
    messages:
      - "你们医院口腔科可以看种植牙吗？"
    expectations:
      keywords_include:
        - "口腔"
      response_time_max_ms: 15000
    eval_rules:
      - type: "keyword_match"
        params:
          keywords:
            - "口腔"
      - type: "response_time"
        params:
          max_ms: 15000

  - id: "case-012"
    type: "multi_turn"
    messages:
      - "请问内科和全科有什么区别？"
      - "那我感冒应该挂哪个科？"
    expectations:
      keywords_include:
        - "内科"
        - "全科"
        - "感冒"
      response_time_max_ms: 15000
    eval_rules:
      - type: "keyword_match"
        params:
          keywords:
            - "内科"
            - "感冒"
      - type: "response_time"
        params:
          max_ms: 15000